Shipping & Returns
Logistics might be delayed due to bad weather or other unforeseen circumstances beyond control. For any inquiries, you may reach us at firstname.lastname@example.org or send us a message on our social media accounts. We will respond within 24 hours.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement or refund) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage/defect cannot be verified over the phone or via email contact, the item must be returned to Fifth Code for inspection before a determination can be made as to the state of the product.